Privacy Policy

Privacy Policy

The City of Batavia is committed to maintaining your online privacy. This document explains the Privacy and Security Policy for, and other city platforms, including surveying, communications, and payment platforms. It also explains how we safeguard your privacy as a user of this and other city sites. It describes what types of personal information we collect and how we use this information.

General information Collected
 We automatically collect non-personal information about your visit to our site, such as the date, type of browser used, and technical Internet protocol data. We collect this information from our user logs and refer to it in summary form for identifying trends. Our goal in using this type of information is to help us make our site more useful to visitors. We do not track or record information about individuals and their visits.

Personal information Collected
 We only collect personal information if you voluntarily provide it. During your visit to our Web site, you may choose to participate in a survey, send an email, or perform some other transaction on-line. To complete a transaction, you may be asked to provide personal information, such as: your name, address, phone number or payment account. You always have the option to decline participation in any activity that asks for personal information. Choosing not to participate will in no way affect your ability to browse, read or download general information provided on the Web site.

Information provided for a transaction is used only for the purpose of completing and recording the transaction and for improving city services. The City contracts with some third parties to provide Internet-related services. The City discloses Personal Information to third party service providers when required in order to ensure the accurate operation, protection, security and maintenance of the services provided to you. Information requested will be no more specific than if a visitor were engaging in the transaction by other means, including by telephone or in-person while visiting a city facility. In all cases, the City strives to collect the minimum information necessary to comply with applicable law or provide the service requested.

If you submit a question or comment that contains personally identifiable information, we will only use the information to respond to your request, analyze trends, and improve city services. If necessary, we may redirect your message to another government agency or person who is in a better position to answer your question.

The City does not sell or rent or otherwise distribute user information, including electronic mail addresses, to any outside company or organization, unless legally required to do so. This applies to information that may be collected on the City’s site and on that of any third party with whom the City contracts to provide Internet-related services. The City may move your data securely from system to system to facilitate effective governance and service delivery.

How we protect your personal information
Increasingly, you have the option to do business with the City over the Web including making electronic payments for goods and services. Such transactions are allowed only under tightly controlled circumstances, where there are appropriate technological and other safeguards in place to protect financial and other sensitive data. We use industry standard practices to safeguard the confidentiality of your personal information. We will take all reasonable precautions to safeguard the confidentiality of such information but may NOT be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence, or any other act resulting in disclosure.

How we protect the information on our Web site 

The City has taken several steps to safeguard the integrity of our data and prevent unauthorized access to information it maintains, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the entire operating environment as part of its continuing commitment to risk management. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of private information in our possession.

This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the City’s Web site.

Links to Other Websites
The City's websites contains links to other sites (e.g. community links, business links, etc.). Please be aware that the City cannot be held responsible for the privacy practices of other sites. When you leave our site, we encourage you to read the privacy statement of each and every website that you visit before you provide any personal information. The City's privacy statement applies solely to information collected on the City's websites.

Copyright Policy

Unless a copyright is indicated, information on the City website is in the public domain and may be reproduced, published or otherwise used with the City’s permission.  We request only that the City be cited as the source of the information and that any photo credits, graphics, or byline be similarly credited to the photographer, author, or the City as appropriate.


Some of the online transactions hosted by and linked from this site use cookies. A cookie is an extremely small text file that is stored on your computer and created to track specific information. The services hosted on this website use cookies to set a session ID - this can be thought of as a kind of name tag, so the service can keep track of your transaction. The cookie will be destroyed after a few minutes of inactivity, successfully completing a transaction or when the browser is closed. If your Web browser does not accept cookies, you may not be able to use certain online transactions on this site.