Billing & Payment

Utility bills for electric, water and wastewater services are distributed monthly. The City of Batavia offers multiple ways to pay your utility bill: online, through automatic withdrawals, by mail, in person, and over the phone.

Online Bill Pay for Utility Bills

To pay your bill online and/or view your utility bills, create an account through the customer portal. You’ll need to have your utility billing account number to create the account, and the form requires you to fill in your service address number. This is the address number only. Here’s an example:
 100 N. Island Ave. – Enter: 100
 33W123 Main St.—Enter: 36W123
 101-103—Enter: 101-103

Once your account is set up, you can view your bill, arrange for paperless billing, request email or text new bill notifications, make a one-time payment, or set up direct pay through a credit card. A transaction fee will be charged.

Automatic Withdrawal from your bank account

To have your monthly bill payment automatically deducted from your checking or savings account on the bill payment due date, please complete the Direct Payment Program (PDF)  form and email it to, or mail or drop it off to the Utility Billing Office, City of Batavia, 100 N. Island Ave., Batavia, IL 60510. You may also call the Utility Billing Office at 630-454-2020 to set up automatic payment.

Mail or in Person

Mail your payment or drop your bill off:
 Utility Billing 
 City of Batavia
 100 N. Island Ave.
 Batavia, IL 60510
 Remember to include your bill stub and write your account number on your check. Please note: When paying in person, you must pay with cash, check, or money order. Credit cards are not accepted for walk-in payments.

Additionally, there are two drop-off boxes for utility payments; in the City Hall west parking lot – picked up weekdays at 8 a.m., and at 433 E. Wilson St., picked up weekdays at 7:30 a.m.

By Phone

Call Paymentus at 833-367-4337 to make a payment over the phone. Service fees apply. The City of Batavia Utility Billing department does not accept payments over the phone.

More information

The City of Batavia Utility Billing staff is available to answer any questions about your electric, water and wastewater bill or help you with the options mentioned. Office hours are Monday through Friday 8 a.m. to 5 p.m., first floor of the Batavia City Hall, 100 N. Island Ave. Call 630-454-2020.