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New Waste Hauler Contract

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1. Can I get a refund for my Waste Management stickers?

After Friday, July 29, Groot will no longer honor Waste Management stickers. Beginning July 31 residents must use Groot stickers if they wish to dispose bulk items or yard waste along with their regular toters.

Residents get a refund for unused stickers BEFORE July 29 at City of Batavia Utility Billing Department at City Hall, 100 N. Island Ave.

After  Friday, July 29,  2023 Waste Management stickers use and refunds will end.

Groot stickers are $3 each and may be purchased at:

• Groot.com
• City Hall – 100 N Island Avenue, Batavia
• Jewel – 652 Kirk Road, St Charles
• Jewel – 119 S Randall Road, Batavia
• Jewel – 1157 Eola Road, Aurora
• Meijer – 855 S Randall Road, St Charles
• Menard’s – 300 N Randall, Batavia

2. How do I contact Groot?

Contact Groot directly at batavia@groot.com, or visit groot.com, or call 630-892-9294. The City of Batavia has contracted Groot to provide services to Batavia residents; the City of Batavia does not operate the refuse and recycling service. 

3. When will new carts be delivered?

New carts have been delivered. If you have not received yours, please contact Groot Industries directly at batavia@groot.com, or visit groot.com, or call 630-892-9294.

If your Waste Management toter/cart hasn't bee picked up yet, please contact them at 630-587-8282 or 800-964-8988

4. How should I pay for my final Waste Management bill? Will I get a refund for overpayments?

Residents who take advantage of autopay with Waste Management will be refunded overpayments. Refunds will be processed 6-8 weeks after contract end date. Residents who pay by check for cart service should pay for one month of service, example use a 65-gallon cart, the recent invoice was $75.51, please just pay one month in the amount of $25.17 to eliminate the need to wait for a refund.

5. What happens to my old carts?

If Waste Management has not picked up their refuse toter/cart, please contact them directly at 630-587-8282 or 800-964-8988.

6. How do I dispose of yard waste?

Groot will offer dedicated yard waste toters at a season rate:95-gallon, $185 or 65-gallon, $175;  and yard waste collection stickers at $3 per item.

Residents are not required to rent a yard waste toter.  They can continue to use 30-gallon kraft yard waste bags, 30-gallon can labeled “YARD WASTE,” rent a toter, or  do nothing if they do not have yard waste.  Kraft bags and cans will require a sticker.  The seasonal pricing for year one of the contract is $175 for the 65-gallon and $185 for the 95-gallon toter.  Since the contract starts July 1, and few months have already passed, pricing will be prorated for the remaining portion of this year is $109.38 for 65-gallon and $115.62 for the 95-gallon toter. Pricing for year two starting April 1, 2024, would be $180.25 for the 65-gallon and $190.55 for the 95-gallon.

7. Will my collection day change?

Maybe. Collections will take place throughout Batavia Monday through Friday. Some areas will have different collection days than previously. To find out what your collection day is, please visit the interactive map. 

8. May I choose a different waste collection service for my home?

That is not an option.

9. Who collects my waste collection bill?

Groot Industries will bill you. Groot industries will send you a mailer with program details. The City of Batavia does not handle billing for waste hauling.

10. What are the costs to single-family residents for waste hauling and recycling?

Under the contract with Groot Industries, residents will rent wheeled toters in the following sizes and prices for July 2023 to July 2024:

• 35-gallon toter, $16.75 per month
• 65-gallon toter, $21.44 per month
• 95-gallon toter, $23.44 per month
• Residents 65 and older can rent a 35-gallon-toter for $12.75 per month.
• 65-gallon recycling toters for are free
• Stickers for yardwaste and extra items ONLY will be $3

Prices will increase 4% annually for the following four years.

11. Do I have to rent a refuse cart?

Every home will be required to rent a refuse cart. The 65-gallon refuse cart is the standard size. If you wish to have a larger or smaller size cart, email batavia@groot.com and provide them with your name, address, phone number and desired cart size no later than June 9, 2023.

12. I already have a toter. Will I need to get a new one?

Groot industries will send single-family residences a mailer with program details including information on toters, collection dates and billing. The City of Batavia will post this information on this website as soon as it becomes available.

13. Will I get a new recycling cart as well?

Residents will keep their current cart for recycling.

14. Is there a cost to change my cart size?

Within the first 30 days of the contract, residents will have a one-time opportunity to change their refuse cart at no cost. After 30 days, a fee of $30 per change will apply.

Contact Groot directly to change your cart size: Groot directly at batavia@groot.com, or visit groot.com, or call 630-892-9294.

15. May I suspend payment for waste collection services if I’m out of town for an extended period?

That is not an option.

16. How can I dispose of extra waste and/or large items that don’t fit in my toter?

Groot will offer stickers for $3 for extra bulk or refuse per item. Stickers will be available two-weeks before July 1. A list of vendor locations is pending. Groot industries will send you a mailer with program details.

17. When will the new changes take effect and how long is the contract?

July 1, 2023. The contract ends Jul 1, 2028.

18. What do I need to do to receive the standard refuse cart?

Nothing. The standard size -- 65 gallon cart-- will be automatically delivered. Residents will keep their current cart for recycling.

19. Is there a senior rate?

Yes. Residents age 65 or older can receive a discounted rate for the 35 gallon cart only. Sen-ior residents have two options to provide proof. Send proof of age to batavia@groot.com or visit the City of Batavia Utility Billing office located at 100 N Island Ave, show them proof of your age and the City will communicate the information to Groot.

20. What if I want a smaller or larger refuse cart -- 95 or 35 gallon?

Email batavia@groot.com and provide them with your name, address, phone number and the desired cart size by June 9.

21. How did the City of Batavia arrive at a new contract with Groot Industries?

Here is the discussion and decision timeline:

Jan. 10, 2023: Batavia City Council discussed the specifications for waste hauling options as the city’s existing contract with Waste Management expires July 1, 2023. Staff’s presentation included information that the current hauler and the other two large haulers in the area said they would not be interested in bidding a sticker program for household waste.

Council members directed City of Batavia staff to issue a request for proposals, or RFP that included options for a regular toter program with monthly fees and an option for a pay-per-tip toter program.

March 21, 2023: City of Batavia opened bids from three waste haulers, Groot Industries, Lakeshore Recycling Systems and Waste Management. None included a pay-per-tip program, only programs with monthly charges for toters.

April 11, 2023: Batavia City Council reviewed and discussed the three bids at the Committee of the Whole Meeting and asked questions from each of the representatives present from each of the companies. All three vendors indicated they would not offer sticker programs for refuse or pay-per-tip programs. City Council asked the three bidders to revise their proposals to offer lower rates if possible.

April 17, 2023: Batavia City Council discussed the three contracts further and directed City of Batavia staff to issue a new request for proposals for sticker programs only.

May 1, 2023: No waste hauler proposals were received for a sticker only program. Batavia City Council members voted to award the contract to Groot Industries.